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The Lead fosters teamwork while supporting the ongoing success of all operational and service functions within the store which includes all aspects of the customer service experience, cash handling procedures, POS, stock replenishment, maintaining visual integrity, merchandising, and fitting room maintenance.
The PT Store Supervisor will be the driver in customer satisfaction by demonstrating and maintaining a customer first.
Responsibilities
- Consistently creates a welcoming environment and experience for the customer.
- Quickly responds to customer inquiries and needs and assists other Leads and Brand Ambassadors when needed.
- Demonstrates a can-do attitude and proactively seeks opportunities to deliver exceptional customer service.
- Applies above average selling skills to engage with customers and provide knowledge of the brand.
- Follows the Company’s Customer FIRST model (Friendly Greeting, Identifying Needs, Responding, Suggesting & Styling and Thanking).
- Leads the customer service experience by setting the pace and standards for all employees and promoting company programs while providing feedback to other Leads and Brand Ambassadors.
- Identified as a specialist associate that can be a role model in all functions of the store.
- Spends at least 60% of the shift performing Leader on Duty tasks.
- Coordinates the go-back process and replenishment from the fitting rooms, cash wrap, and sales floor areas by educating and providing feedback to Brand Ambassadors.
- Ensures that POS is reconciled with accurate balances and all deposits prepared as defined through policy and procedures.
- Supports sales productivity programs and highlights best practices on the sales floor and fitting room utilizing company recognition and incentive programs.
- Partners with visual merchandising team to ensure proper flexing and maintenance of merchandise presentation.
- Leads overall store earning by driving top line sales while managing controllable contribution.
- Understands and utilizes daily sales reports to direct and prioritize tasks.
- Adapts to a fast-paced environment, capable of managing multiple priorities at once.
- Supports all management, visual and sales teams consistently. Provides support in all cross functional departments, including but not limited to, store maintenance.
- Helps set the tone and standards that drive customer satisfaction and that will lead the business to be recognizable within the market.
Qualifications
We actively encourage our current and future employees to:
Unleash your style – where your self-expression and creativity inspire others. Employees can take advantage of our relaxed corporate dress code showing up in a way that makes them feel comfortable, stylish, and unique!
Embrace your individuality – we value the diverse perspectives, talents, and backgrounds that make each person one-of-a-kind. We celebrate what makes you exceptional!
Own your Journey- Where personal & professional growth goes hand in hand. Embrace your journey, learn, adapt, and make a lasting impact. At Forever 21, you will have the opportunity to grow your retail career from stores to corporate and across our portfolio of brands under our parent, Sparc Group LLC!
As a valued member of our retail workforce, you will unlock key benefits to grow your career with us! Some of these highlights include:
- Competitive staff discounts across all Sparc brands (30-60% off)
- Career advancement opportunities – within retail and our corporate offices
- A flexible schedule
- Forever 21 Ignite: Education Benefit in partnership with Campus.edu to obtain an Associate’s Degree with an exclusive College Scholarship from Forever 21
- Unlock more great benefits as you transition into full-time opportunities with us