Store Hourly Positions
Job Type: Full-Time
Pay Range: $13.25 – $19.88
Date Updated: Mar 23, 2023
General Description
Do you enjoy making things happen behind the scenes and seeing your work flourish on stage? Well…being a Sales Floor Associate at JCPenney might be the position for you!
Primary Responsibilities:
- Customer Service & Sales
- Greets and assists customers in finding products and delivers outstanding customer service
- Partners with other team members when additional support is needed
- Actively listens to customer issues in a calm and agreeable manner to resolve problems
- Truck / Restock & Inventory
- Follows placement directions to effectively place set merchandise statements
- Contributes to merchandise receipt and reverse logistics processes
- Assists with the execution of inventory processes
- Contributes to the Shoe on Display restocking process, including mismates and stockroom organization
- Contributes to the restock program to identify replenishment opportunities
- SET / Visual / Environment
- Assists with the SET processes by planning floor moves, placing graphics, and executing visual detailing
- Identifies sell-through opportunities and remerchandise the selling floor to increase rate of sale
- Helps oversee and maintain all fitting room and sales floor recovery processes
- Contributes to the execution of visual elements to support merchandising statements
- Responsible for stockroom maintenance
- Omnichannel
- Assists with the jcp.com process including jcp.com orders and aged and undelivered orders/returns as needed
- Contributes to Buy Online Pick Up In Store and Ship from Store processes as needed
- General Operations
- Contributes to Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities
- Assists with the Defective process execution to ensure integrity of inventory and prevent shrink
- Performance Standards
- Supports company shrink and safety initiatives
- Consistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance
Core Competencies & Accomplishments:
- Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others
- Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes
- Proactively find ways to improve the customer experience; show the confidence and courage to do what’s right; take action with energy and urgency
- Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and other
- Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes
- Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what’s right; take action with energy and urgency
- Drive Change – Adapts quickly to changing situations with energy and a positive attitude. Coaches others through change
- Work experience- 1-2 years of retail experience
Apply Online: Sales Floor Associate – Crystal Run Mall in Middletown, NY – JCPenney